EcoTex is a garments buying house. We protect client information, design details, and sample confidentiality throughout communication, development, production, and delivery.
We collect only required information for communication, sample development, order execution, shipment, and compliance documentation.
Any sample, tech pack, artwork, and development detail shared by one customer is kept confidential and never shared with another customer.
Each customer may request access, correction, or deletion of data, subject to order, contractual, legal, and shipping record obligations.
We collect business and contact details such as name, email, phone, brand or company name, shipping and billing details, product requirements, size specs, and order instructions.
We may also collect communication records from email, calls, and messaging to track approvals, updates, and quality discussions for sample and bulk production.
Our standard process is: buyer inquiry, requirement discussion, sample development, sample dispatch, buyer approval, order placement, production, and delivery.
Information collected at each stage is used only for that customer project and is restricted to relevant team members and approved production partners.
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We do not sell personal information or customer product concepts. We never share one customer's sample, product details, costing, or development files with another customer.
Customer data may be shared only with authorized internal teams, approved factories, logistics providers, or authorities strictly for order execution and legal compliance. Records are retained only as needed for contract and compliance purposes.
We use access controls, secured digital storage, and process-level restrictions so only relevant personnel can view client data and development files. While we apply strong safeguards, no system is completely risk-free.
Depending on your jurisdiction, you may request access, correction, restriction, or deletion of your personal and project-related information, subject to contractual and legal obligations.
If needed, we can support confidentiality commitments under buyer agreements (including NDA terms). For privacy requests, contact us with your company and order reference for faster verification.